Order & Shipping FAQ
What if I need to change my order?
We process orders quickly, but we'll do our best to accommodate any changes to your order. Please send an email to firstname.lastname@example.org and put 'URGENT CHANGE ORDER' in the email subject line. While we can't guarantee we will be able to change it before it ships (our warehouse works really fast!), we will certainly try to help you!
When will I get my order?
We strive to ship all orders as soon as possible at the best shipping rates available. Orders are processed and shipped during normal business hours, Monday through Fridays only. Orders are processed and shipped within 2 business days. A shipping confirmation email with tracking details will be sent to you on the day your order is shipped.
Domestic and international shipping time frames will vary depending on address and shipment method select.
Priority Mail varies between 1-3 days depending on your zip code. If you need a guaranteed delivery date, please contact us at 877-333-0074 to get help choosing the best delivery method or choose UPS 2nd day delivery. Please keep this in mind.
What's the status of my order?
Please send an email to email@example.com, and we'd be glad to check on the order for you.
What shipping method do you use?
On all domestic and international orders, to provide our customers with the best possible shipping rates, our standard shipping method is through the US Postal Service. However, US and South American customers may also select UPS for shipment, if preferred. Please note that US Postal Service only provides tracking information for shipments within the US. If you are a South American customer and require tracking information, you must select UPS as your preferred carrier during checkout.
Will I receive a tracking number when my order ships?
Yes! You will get a shipment confirmation email with all of the details. If you can't find that email, don't worry - we've got you covered! Just email us at firstname.lastname@example.org. We will get your tracking information and send it over as soon as possible!
Can I expedite the shipping on my order?
Yes, that is an option we offer our customers. For domestic or South American orders, we offer the option to ship via UPS which can speed up your delivery date. For South American orders shipped by UPS, you can expect delivery within 1 to 2 weeks vs. the US Postal Service, which could take between 4 to 6 weeks for delivery to South America. All orders will ship from our warehouse in Missouri from zip code 65336.
Please check the UPS site for transit time estimates.
Priority Mail varies between 1-3 days depending on your zip code. If you need a guaranteed delivery date, please contact us at 877-333-0074 to get help choosing the best delivery method or choose UPS 2nd day delivery. If you order on Friday, your order will not process and ship until Monday. Please keep this in mind.
Do you ship internationally?
Yes! BanZ ships directly to many locations across the globe! And we are now shipping to all South American countries from USA. To order in Austria, Belgium, France, Germany, China, Greece, Hungary, Ireland, Italy, Liechtenstein, India, Luxembourg, Japan, Netherlands, Portugal, Spain, Switzerland, Korea, United Kingdom, and more visit www.BanZworld.com to find your local distributor.
To check which stores carry BanZ near you, please visit our Store Locator. If you do not see a store in your area, you can send an email to email@example.com and we will be glad to help get you set up with some BanZ!
How much is shipping to South America?
Shipping costs to South America will vary based on the carrier selected, as well as the size and weight of the order. Exact shipping costs will be calculated during checkout.
Still have questions about ordering and shipping?
Feel free to email us at anytime at firstname.lastname@example.org. We are here to help!